Return & refund policy

Report a problem

Contact BRISAM TECH promptly if your order is incorrect, incomplete, damaged or appears unsuitable for consumption. Provide your order number, a description and, where possible, photographs. Do not consume food you believe is unsafe.

Perishable products

Fresh and prepared food requires special handling. Contact the store before returning any food so that safe arrangements can be agreed. Change-of-mind returns of perishable products may not be possible.

Review and resolution

The store will review the issue and explain the available remedy, which may include a replacement, correction or refund as appropriate. Any applicable consumer rights remain unaffected.

Refunds

Approved refunds are processed through an agreed payment method. The team will confirm the amount and expected processing time. A refund is not complete until the funds have been returned.

Cancellations

Contact the store as soon as possible to request cancellation. Availability depends on the preparation and dispatch stage.